WHAT IS AUTOMATE FIELD SERVICE = SENSENSERVICE
A modern field service organization requires levels of automation for scheduling the right technicians to the right job as well as parts, return, and repair allotment.
Sensenservice cloud-based field service solution guarantees customer satisfaction. It helps to achieve business agility and increased productivity.
Sensenservice meant to automate Automate Field Service in easy way.
1) THE PROMISE OF DIGITAL TRANSFORMATION
- Digital transformation is, by now, an often-used term in the service industry bordering on jargon.
- At its core, digital transformation for service is all about data – data about the customer, measuring service profitability, insight into asset performance, transparency into team productivity – and making sense of that data to produce actionable insights.
2) MOBILE TOOLS FOR THE FIELD
- Field teams need the right data at the right time. Whether preparing for a job, or at a customer site, field engineers must make numerous daily decisions that contribute to the service organization’s overall bottom line.
- With access to information such as asset service history, parts required, and entitled services, field engineers are able to provide a higher level of service for the end customer while also preventing leakages.
3) TAKE INFORMED DECISION
Increased field workers’ productivity:
- All the customer-related and service-related information is stored in one place for technicians to conveniently access it, for example, to review work orders and sensenservice-level agreements.
Real-time field service technician scheduling:
- Automated intelligent scheduling allows dispatchers to assign the most suitable workers to the job based on their skills, work schedules, and GPS location. Technicians, in their turn, will receive real-time notifications as soon as the new work order is assigned to them.
Shorter resolution time:
- Workers can remotely monitor an asset, access information on similar work orders, knowledge articles, and video tutorials to resolve the issue faster.
Reduced paperwork:
- Physical paperwork will probably not completely disappear. However, field service management can incorporate, for example, an electronic document management system (EDMS) to reduce paperwork and manual work—eliminating the need for outdated filing systems, overhead and supplies.
4) CHALLENGES
Customer Satisfaction
- From field technicians’ schedules to coordination with the enterprise data system, field service management solutions must deliver the capabilities to achieve a definite goal
Lack of Business Process Mapping
- While executing the best-fit sensenservice software, confirm that your field service provider completely comprehends your business process. Else, you can’t use the maximum potential of their FSM solution.
Real-time Communication Failure
- Effective communication is considered the key to every business’s success. Lack of clear and relevant communication with on-site experts often results in substandard performance and failure. Field personnel heavily rely on current and relevant information to effectively manage situations and provide quality service.
Effective Workforce Schedules
- Globalization has prompted a diverse and disparate workforce in many organizations. Appropriately managing technician schedules is vital to leverage the efficient use of human and physical assets to control the working hours.
First-Time Fix Rate
- The first-time fix rate is an important sign for estimating service quality. The first-time fix rate directly impacts how customers feel about your organization. Customers are baffled when their issue can’t be settled on the first visit because of substandard ability or unavailable spare parts.
5) WORK SMARTER, WORK
- Field sensenservice management software that helps you to automate your office, workflow and client communication. Get your business in one place, available anywhere!
6) IMPLEMENT FIELD SERVICE AUTOMATION
Get employee buy-in :
- Automation is worthless if your team won’t use the tool. Explain what you’re doing and why it matters. Focus on how much time and effort it will save.
Provide training :
- Host a training session in person or over video. Provide employees with documentation they can refer to if they’re not sure about how to do something.
Do a phased roll-out :
- It’s best to implement automation in phases. Start by automating one part of your business. Time tracking and payroll is aggreat place to start because it’s simple, cost-effective, and has a big positive impact on the whole team.
7) FEATURES
- Mobile workforce enablement.
- A user-friendly mobile application interface.
- Simple communications tools (e.g. chat functionality).
- Cloud-based storage.
- A consolidated data repository.
- 360-degree view of the customer.
- Dynamic, real-time, best-fit scheduling and dispatch.
- On-site invoicing.
- Connected equipment enablement.
- Map integration and GPS tracking.
- Contract and SLA management capabilities.
- Asset and warranty management capabilities.
- Inventory management capabilities.
- Customer and subcontractor vendor portals.
- Resource tracking and performance management capabilities.
REFERRENCE
Conclusion
As the importance of remote and on-premise work keeps increasing, so does the importance of field sensenservice Automation.
Maximizing the task efficiency of each worker means getting ahead of the competition by cutting down costs and increasing customer satisfaction. All of this can be done through field sensenservice automation.
A well-planned field sensenservices transformation program with clear goals / vision definition will help an organization transform this function. Assessment of as-is field sensenservice processes and technology lands cape followed by correct tool selection would help create a roadmap for implementation.